In their latest issue (out June 1, 2012), Saratoga Today included the results for their “Best Of” contest. We are so honored to have been named the best physical therapy practice in Saratoga Springs and cannot thank everyone enough who showed their support and voted for us!
Here are some examples on how our facility constantly strives to be the best it can!
We implement evidence based practice. This means we incorporate 1. Current research, 2. Patient values and goals and 3. Clinical Experience. The combination of these three areas is what makes up evidence based practice. Patient values and goals are so important to implement into treatment programs and we value listening to each patient and finding out what makes them happy and what they want to get back to. Clinical experience is something we have and we are gaining every day. Each patient that is in and out of out teaches us something new. Lastly with regards to current research, all of our PTs are encouraged and expected to take continuing education courses regularly and to share the information with the rest of the clinic when they return.
We value customer service. Our Saratoga team and our company have extremely high expectations for customer service. From the moment you call and talk to our PSCs, when you come in the door for your first appointment (and every appointment after), and as we progress you through your treatment you can expect friendly, compassionate and excellent service. To hold true to this value, we are open night hours, Saturdays, and stay open on Memorial Day, the 4th of July, and Labor Day to assist those people who may have scheduling conflict get their appropriate care. We are also here to assist with insurance questions.
We give back to the community. Our Saratoga office is very active in the community. You may have seen us this year at any of the following places: The No Boundaries running group (takes place at the State Park), the Senior Center in Saratoga (giving lectures or participating in their health fair), the Arthritis Expo (held in Clifton Park), the Air National Guard giving a lecture on running. We also held our first Open House with educational session this year and it was a great success!
These are just a few examples of how we continually strive to be the best PT practice in the area. We truly have an excellent and committed team and do our best to improve your movement and strength, reduce your pain, and get you back to all the fun things you love to do!