I used your service twice and was very pleased all around. However, when I called you from the Saratoga train station last evening i was unable to get through to you and finally gave up after 45 minutes. When I called today to find out whether you were still in business I was again put on hold for 15 minutes until I spoke to your dispatcher who was very rude. I am disappointed in this change in service and hesitate to use you again or to recommend you.
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