{"id":33452,"date":"2019-05-09T11:49:00","date_gmt":"2019-05-09T15:49:00","guid":{"rendered":"https:\/\/www.saratoga.com\/saratogabusinessjournal\/?p=33452"},"modified":"2019-05-09T17:32:51","modified_gmt":"2019-05-09T21:32:51","slug":"suny-empire-state-1-stop-staff-moves-to-newly-renovated-building-on-west-avenue","status":"publish","type":"post","link":"https:\/\/www.saratoga.com\/saratogabusinessjournal\/2019\/05\/suny-empire-state-1-stop-staff-moves-to-newly-renovated-building-on-west-avenue\/","title":{"rendered":"SUNY Empire State 1-Stop Staff Moves To Newly Renovated Building On West Avenue"},"content":{"rendered":"<figure id=\"attachment_33453\" aria-describedby=\"caption-attachment-33453\" style=\"width: 900px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-33453 size-full\" src=\"https:\/\/www.saratoga.com\/saratogabusinessjournal\/wp-content\/uploads\/sites\/48\/2019\/05\/empire-state-college-1-stop-hc.jpg\" alt=\"\" width=\"900\" height=\"667\" srcset=\"https:\/\/www.saratoga.com\/saratogabusinessjournal\/wp-content\/uploads\/sites\/48\/2019\/05\/empire-state-college-1-stop-hc.jpg 900w, https:\/\/www.saratoga.com\/saratogabusinessjournal\/wp-content\/uploads\/sites\/48\/2019\/05\/empire-state-college-1-stop-hc-300x222.jpg 300w, https:\/\/www.saratoga.com\/saratogabusinessjournal\/wp-content\/uploads\/sites\/48\/2019\/05\/empire-state-college-1-stop-hc-768x569.jpg 768w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><figcaption id=\"caption-attachment-33453\" class=\"wp-caption-text\">This building houses the SUNY Empire State College 1-Stop student services staff.<\/figcaption><\/figure>\n<p>Saratoga Springs-based SUNY Empire State College 1-Stop student services staff are now located under one roof at the newly renovated building at 111 West Ave.<br \/>\n\u201cSUNY Empire\u2019s statewide footprint requires the college to provide the same level of service to students in real time during normal business hours, online, by telephone and in person, at the college\u2019s 34 locations across New York state,\u201d said SUNY Empire State College Officer-in-Charge Mitchell Nesler. \u201cSUNY Empire\u2019s adult, nontraditional and part-time student population requires approaches distinct from the traditional campus-based model, which focuses on a younger, residential, full-time student population.\u201d<!--more--><br \/>\nPreviously, offices focused on student services were located at 2 and 3 Union Ave., and across town at 111 and 113 West Ave.<br \/>\n\u201cOnline, real-time in-person and online resources are available 24\/7 for working adults juggling many demands on their time,\u201d said Vice President for Enrollment Management Clayton Steen.<br \/>\nThe college\u2019s Office of Enrollment Management oversees the 1 Stop Student Service Center.<br \/>\n\u201cFrom an institutional perspective, the benefits of a one-stop model include the ability to streamline data, increase operational efficiency and improve the overall student experience, which, in turn, will lead to improved retention and graduation rates,\u201d Steen said. \u201cA tailored one-stop center provides us with the model and 111 West provides us with the space to achieve our goals.\u201d<br \/>\nThe relocation of 1-Stop staff represents the final phase of a multi-year initiative to improve student success statewide.<br \/>\nPlanning to re-organize and improve student services began in 2015. 1-Stop resource pages for staff at the college\u2019s student information center were developed in early 2016 and information videos were posted June 26 of the same year.<br \/>\nThe 1-Stop public website launched on Oct. 16, 2016.<br \/>\nAdditional customer-service training for 1-Stop staff plans began in 2017 and new statewide training started on Feb. 23, 2018.<br \/>\nThe 111 West Ave. interior redesign includes a modern student center, where prospective and current students can walk in for face-to-face assistance and receive answers to commonly asked questions, such as how to enroll, pay bills, order textbooks and more.<br \/>\nOffices at 1-Stop include: admissions; DANTES and DSST National Testing Center; a bookstore; financial aid; outreach; retention; registrar; student information center; and student accounts.<br \/>\nSUNY Empire was designated an official national testing center for the Defense Activity for Non-Traditional Education Support (DANTES) and DSST Standardized Exams.Credit earned through the successful completion of DANTES and DSST exams transfers to SUNY Empire.<br \/>\nThe 1-Stop staff also manages many online student-support resources, available at any time.<br \/>\nAs with most of college\u2019s other 33 statewide locations, the 1-Stop Student Center is open Monday through Friday, 8:30 a.m. to 5 p.m. The hours of operation, address and contact information for all the college\u2019s locations are available online.<br \/>\nThe 111 West Ave. building comprises 51,977 square feet, including the mezzanine and rear warehouse, which house the college\u2019s mail room and print shop.<br \/>\nThe renovation took nine months to complete, cost $4.2 million and addressed acoustic and heating, ventilation and air conditioning upgrades, as well as modifications required for the one-stop-student services, officials said.<br \/>\nEnvironmentally friendly features include geo-thermal heating, LED lighting, and low-VOC (volatile organic compound) products, such as paint and sealants.<br \/>\nThe project was completed in compliance with waste management and recycling requirements.<br \/>\nSUNY\u2019s systemwide capital construction program funded the design and construction of the project, which was overseen by the State University Construction Fund.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Saratoga Springs-based SUNY Empire State College 1-Stop student services staff are now located under one roof at the newly renovated building at 111 West Ave. \u201cSUNY Empire\u2019s statewide footprint requires the college to provide the same level of service to students in real time during normal business hours, online, by telephone and in person, at [&hellip;]<\/p>\n","protected":false},"author":196,"featured_media":33453,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18],"tags":[],"class_list":["post-33452","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-education-training-personal-development"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>SUNY Empire State 1-Stop Staff Moves To Newly Renovated Building On West Avenue - Saratoga Business Journal<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" 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