Skip to main content
3065 NY-50
Saratoga Springs, NY 12866

Events

Is this your business? If so, login to add your events!


Read Reviews

7 reviews from our community

good selection
nice toys

good to see video games are back in the wilton mall!

Wilton mall seems to be dying but Insane Games is growing in getting more stuff cool

Decent selection, glad a video game store is back in the mall.

Trade ins are above game stop but nothing spectacular

Great Pop selection, Chases and POP's that aint in circulation!
Some of the workers very quiet,

But they stand by there prices and provide good service.

Extreamly poor business practices at management level.

I made a puchace in upwards of $300 on 6/1 with the selling point of the game i was looking for could be ordered and shipped to store ready for pickup approximately 3 days from point of purchase.

After 2 weeks from point of purchase and being told at 2 separate occasions the game would be in (1 over phone, 1 in person) i decided to go in store to request my money back for the game I'd ordered and never received, also to have the game controller i was sold replaced because it wouldn't take a charge. 6/19

I did receive a replacement controller, in store staff was very friendly and helpful to the best of their ability.

Now as far as the game refund is concerned, management was called due to the in store staff being unable to handle such a task.

When told the game would be in the following day with the store owner, I advised them i had already gone ahead and purchased the game elsewhere due to it being 2 weeks since they were supposed to have had it in store for me and would simply like my money returned for the item I'd never received.

This is when, over the phone, security was being threatened against us, the store ratings being boasted about and all around general rudeness pursued from the general manager/co owner, Dan Shevlin.

All because we simply wanted the money returned for an item that we had been promised weeks before.

We were offered only in store credit, for a product that has never even touched my hands, that gave them a sale of close to $300 (game itself was less than $35)

After the phone call it seemed the staff in store were even more baffled by what had transpired, especially the threat of security being called, than we were.

I will never shop at this store, insane games in Wilton Mall, again nor will i ever advise any of my peers to do so after this horrific lack of professionalism.


Saratoga.com Events

See all events

What's New on Saratoga.com

Saratoga Winery Is Coping with COVID While Keeping Their Fun, Relaxed Vibe Alive
September 17th, 2020
We chatted with Saratoga Winery’s Events Coordinator & Marketing Manager Amy Greth about how the winery has coped with the pandemic, changes they’ve had to make to ensure safety, what to expect going into fall... Continue Reading »
Saratoga Area Roundup: Top Events & Announcements You Should Know About
September 11th, 2020
Labor Day weekend may be over, but there’s still a lot to look forward to in Saratoga Springs. You can stay at home and enjoy a virtual event, plan a trip to the newly reopened... Continue Reading »
Caffe Lena Provides the Music We Need In Our Lives Right Now
September 10th, 2020
Caffe Lena has taken on the near-impossible. This powerhouse of a Saratoga icon is committed to providing music to the community at large, at a time when live entertainment venues are struggling to stay in... Continue Reading »
Saratoga Springs Derby Day Watch Party Roundup
September 3rd, 2020
For the first time in 75 years Derby Day is not taking place on the first Saturday in May. It will run this Saturday, September 5, over Labor Day Weekend. While there will be no... Continue Reading »
Meet Live Owls, Hawks and Falcons, See Raptors in Flight & More
August 26th, 2020
Winter Raptor Fest provides an exclusive opportunity to get up close and personal with live birds of prey and other animals every year. Find out why this year’s professionally produced and filmed virtual event is... Continue Reading »
Visit The What's New Blog on Saratoga.com