Skip to main content

Insane Games

3065 NY-50
Saratoga Springs, NY 12866


Is this your business? If so, login to add your events!

Read Reviews

2 reviews from our community

Extreamly poor business practices at management level.

I made a puchace in upwards of $300 on 6/1 with the selling point of the game i was looking for could be ordered and shipped to store ready for pickup approximately 3 days from point of purchase.

After 2 weeks from point of purchase and being told at 2 separate occasions the game would be in (1 over phone, 1 in person) i decided to go in store to request my money back for the game I'd ordered and never received, also to have the game controller i was sold replaced because it wouldn't take a charge. 6/19

I did receive a replacement controller, in store staff was very friendly and helpful to the best of their ability.

Now as far as the game refund is concerned, management was called due to the in store staff being unable to handle such a task.

When told the game would be in the following day with the store owner, I advised them i had already gone ahead and purchased the game elsewhere due to it being 2 weeks since they were supposed to have had it in store for me and would simply like my money returned for the item I'd never received.

This is when, over the phone, security was being threatened against us, the store ratings being boasted about and all around general rudeness pursued from the general manager/co owner, Dan Shevlin.

All because we simply wanted the money returned for an item that we had been promised weeks before.

We were offered only in store credit, for a product that has never even touched my hands, that gave them a sale of close to $300 (game itself was less than $35)

After the phone call it seemed the staff in store were even more baffled by what had transpired, especially the threat of security being called, than we were.

I will never shop at this store, insane games in Wilton Mall, again nor will i ever advise any of my peers to do so after this horrific lack of professionalism.

On monday 5/28, i went to this game store in the mall called Insane Games. I bought a completely new and sealed copy of Farcry 5 and did not open it or even touch it until wednesday night 5/30. The game did not work out of the package and in fact told me the error that my disc was dirty or damaged. I called the store immediately and was told to "bring it in and we will swap it out." After work today 5/31, I called again to say that I would be in ASAP. I was told firstly that "I could bring it in" and then "I couldnt bring it in due to their policy." So now I have a defective game and did not receive reimbursement for my game.

I spoke to three representatives for the Insane Games company as well as the person who sold me the game. They all directed me to Microsoft and Ubisoft to try and have a new copy of the game sent to me. I spoke to three representatives from Microsoft and am on hold for a representative at Ubisoft but that was all from my efforts.

I WILL NO LONGER BE SHOPPING AT INSANE GAMES. They refused my refund and told me that as soon as they sell it, it is worthless to them. They told me that they are only a middle man and any interactions with the manufacturer would only happen if i were to do it myself. Their customer service was terrible over the phone and they stood by their "policy" despite the fact that they sold me a paper weight. Events

  • On-the-Job Security Guard Training Course
    Today until Saturday, Jul 21, 2018
    This course must be completed within 90 days of employment as a security guard.
  • Guided Walking Tours - "History, Legends, Lore and More"
    This 90-minute historical walking tour celebrates Saratoga’s Victorian era and the classic Victorian stroll. Join us as we stroll through Congress Park, take the waters and hear the stories of...
  • Happy Hour
    Every weekday 4 til' 7. BOGO on any of our 20+ drafts, $1 off well and wine. Appetizer specials.
  • Happy Hour
    Every day but Tuesday 4-6pm with drinks and $5 apps.
  • Monday Night Comfort Food Specials
    Select entrees that include a soup or garden salad for just $12
  • Teen Empowerment Summer Program
    Helping our teens succeed through health and wellness education, support, connection, self-care and purpose.
    Today until Thursday, Jul 19, 2018
    ART CAMP WEEK 3: TO THE BEACH! Have your children join us at our Glenville, NY Art Studio (just 20 minutes from Saratoga) for a fun week of learning and creating...
  • Ghost Tours of the Canfield Casino
    1 hour guided tours of the Canfield Casino that was featured on Ghost Hunters. Tours are every Monday, Wednesday and Friday and are led by staff and volunteers who personally...
  • Guided Tours of the Canfield Casino
    Today until Friday, Jul 20, 2018
    Guided tours of the Canfield casino are held Monday through Friday in July and August.
  • Happy Hour at The Saratoga Winery!
    Today until Wednesday, Jul 18, 2018
    Join us for HAPPY HOUR every Monday through Wednesday 4-6:30pm! TWO for ONE glasses of select wine and pints of beer!
See all events

What's New on

Fashion Saturdays Will Make Styling Easier at Saratoga Race Track in 2018
July 16th, 2018
Betting on the horses is a big reason why people come to Saratoga Race Course, but let’s be honest: some people come so they can really dress up. That clothes-horse spirit is not lost on... Continue Reading »
Reserved Seats Sold Out for Travers, So Act Now for General Admission Tickets
July 13th, 2018
Thinking about going to the track during Travers Week? Think faster. As of Friday, July 13, all reserved seats in the Clubhouse, Grandstand and The Stretch are sold out for Travers Week, which runs Aug. 22... Continue Reading »
What Good’s a Triple Crown Without a Travers Win? Saratoga Says Only Justify Can Answer
July 13th, 2018
So, Justify won the Triple Crown this year, against the odds. It’s always stunning to watch any 3-year-old as it faces down the Kentucky Derby, Preakness and Belmont — all in grueling succession. When Justify... Continue Reading »
History Comes to Life for Civil War Weekend at Grant Cottage
July 12th, 2018
Join the Friends of the Ulysses S. Grant Cottage for a Bicentennial Celebration that brings the 1860’s back to life. Civil War Weekend promises to be an unforgettable trip back in time with Civil War... Continue Reading »
Enjoy Sensational Performances & Summer Events In Saratoga This Weekend: July 13-15
July 11th, 2018
From live music to a rodeo and polo matches, Saratoga Springs is the place to be if you’re looking to have fun this coming weekend! Explore some of the weekend event highlights below and plan... Continue Reading »
Visit The What's New Blog on