By Rose Miller
Benefits are a very important issue for current and potential employees. In past years, surveys show employees place a higher importance in health insurance than even wages.
The representative of management needs to be knowledgeable about all the organization’s policies and benefits programs. Although administering benefits and explaining all the details is usually the job of human resources, employers need to know basic information about employee benefits for a variety of important reasons.
First, a small employer may not have an HR department and employees will look to the person who handed them the large packet of information to answer complex questions. Even some HR departments are not a part of the benefits purchasing resulting in large gaps of knowledge regarding plan documents.
Job candidates, during a job interview, are likely to inquire about benefits, and the hiring manager will want to be able to provide decent answers (or the correct answers). Benefits are a selling point when interviewing job applicants.