By Jill Nagy
A local company ptSource (pronounced “patient source”) has taken over the front office operations for OrthoNY, an orthopedic medical practice with several offices in the Capital District.
The company schedules appointments, answers telephone calls, provides information, and performs similar tasks on an around-the-clock basis.
“We provide a much better patient experience than any practice can do themselves” at a reduced cost, said company president Craig Skevington.
His company has been in business for about 20 years providing services to some 60 clients, mostly providing after-hours telephone coverage. OrthoNY is the first client to sign up for 24-hour service.
“The Monday morning and late afternoon stress” are gone, he said.
“Everything is working great so far,” said OrthoNY CEO Michelle Brinkman. “The partnership has helped us achieve our goal of easier patient access.”