By Paul Post

The Digital Age has made communication faster and more far-reaching than ever with email and various social media platforms.

But it’s also led to a breakdown of face-to-face, interpersonal relations that a strong community bank needs to serve customers most effectively.

That’s one of the biggest challenges Dave DeMarco sees in his new role as president and CEO of Arrow Financial Corp., and its subsidiaries Glens Falls National Bank and Trust Co. and Saratoga National Bank and Trust Co.

“Technology has changed the banking industry dramatically,” he said. “We’re in the relationship building business. It’s hard to do that with someone who’s taking a picture of a check and banking on their cell phone or computer instead of coming to the bank. You couldn’t do that when I joined Glens Falls National 35 years ago.”

“We don’t see customers as much as we used to,” he said. “So we basically have to get out of the office to meet people and build relationships.”

DeMarco, 61, a Saratoga Springs resident, has been intimately involved with many facets of the evolving industry during his lengthy banking career.

A Niskayuna High School graduate (1980), he earned a degree in finance from the University of Texas at Austin (1984) and started out as a commercial lending officer for a large bank in Dallas before returning home to join Glens Falls National, in 1987, as manager of its commercial loan department.

From there he was put in charge of branch offices and marketing, and in 2004 was responsible for building the bank’s insurance operation, The Upstate Agency.

A $1.5 million state-of-the-art fire detection and suppression system has been installed at Grant Cottage State Historic Site, funded by the state Office of Parks, Recreation and Historic Preservation.

The cottage, in Gansevoort, is the Saratoga County retreat where Civil War General and U.S. President Ulysses S. Grant spent his final days. 

“This new equipment will better protect this National Historic Landmark, and its irreplaceable collection of historic furniture, floral arrangements and President Grant’s personal items from potentially devastating loss,” state Parks Commissioner Erik Kulleseid said. “It is a crucial investment in innovative technology to help preserve the cottage and its collection for the future generations of visitors.” 

The new system deploys a mixture of nitrogen and water mist, rather than streams of water, when sensors detect a fire. In the event of a blaze, the mist rapidly lowers fire temperatures while the nitrogen displaces oxygen, depriving the fire of the fuel it needs to continue. Mist systems also deploy much less water than traditional fire sprinkler systems, reducing the risk of widespread water damage to rooms and contents in the aftermath of a fire.

Northshire Bookstore celebrated 10 years in its Saratoga location of 424 Broadway in August.

The store is an award-winning independent bookstore, founded by Ed and Barbara Morrow on Main Street in Manchester Center, Vt., in 1976. The Saratoga Springs location opened in August of 2013. 

Both Northshire Bookstore locations are now owned and operated by sisters Cathleen Ihasz, Nicole Ihasz and Ashley Ihasz-Austin.

“Saratoga Springs understood the value of a downtown bookstore and effectively lobbied, invested and supported us,” said  Nancy Scheemaker, general manager of the Saratoga store. “We are of course deeply grateful for this passion and vision. We are grateful also for a decade of support that we could only have dreamed of prior to experiencing the real thing.”

Over the last decade, Northshire has presented more than a thousand author events in Saratoga Springs, hosted children’s programming and brought authors into area schools, partnered with local not-for-profits, and has worked with our customers to provide free children’s books to area children via our Book Angels program. 

By Susan Elise Campbell

There is a new 11,000-square-foot building going up behind Mahogany Ridge Dog Training and Daycare’s original leased location at 2983 Route 9 in Malta. 

When the last details are finalized, the entire staff and their furry guests will move into a clean, modern space under the new banner, Charlie’s Stay & Play. 

The project started to take shape three years ago when founder and former owner Jennifer Weis began talks with her friend and client Lisa Mitzen, a fellow animal lover who is known in the area for her business acumen and philanthropy. 

“We have a farm with lots of animals,” said Mitzen. “Twelve years ago we got a yellow lab puppy named Charlie and brought him to Mahogany Ridge for daycare.”

Mitzen “fell in love with the place” and grew fonder of Weis as she trained her dog, she said. Later the Mitzens added another lab and a mixed breed to the family and again Weis helped train them.

In 2021, the Mitzens bought Mahogany Ridge for their personal portfolio and Weis agreed to stay on to manage day-to-day operations and training. The next step was to buy five acres of land from Stewarts Corp. behind the doggie daycare just south of Northway Exit 13.