PrimeLink Inc, a regional telecommunications company with offices in Champlain, Plattsburgh, and Queensbury, has continued to build its regional presence in the Champlain and Upper Hudson Valley areas by overhauling its original Plattsburgh office location to accommodate a state-of-the-art Network Operations Center.

The new NOC is a place from which network administrators and engineers supervise, monitor and maintain the PrimeLink telecommunications network, company officials said. The NOC includes a main observation room which contains several visualizations of the network being monitored, workstations at which the detailed status of the network can be seen, and all necessary software to manage the network remotely.

The company said the NOC is now the focal point for network troubleshooting, performance monitoring, and coordination with affiliated clients, vendors, and other networks.

It represents the center of the PrimeLink regional infrastructure, monitoring the activity and performance of its overall fiber infrastructure that stretches from Montreal, Quebec, to Albany. Officials said from this central location, the information exchanged through the PrimeLink network is carefully monitored so that all phone calls, critical documents, presentations, business transactions, and so forth—arrive on time and intact as expected.

By Jill Nagy Companies that want search engines to notice their website should be sure it is included in local business listings, using the same language every time, advised Frank Davis, owner of Media Pillars, an e-commerce service provider in Saratoga Springs. “I live inside Google,” he said, but admitted that the selection algorithm...

By Jill Nagy

After eight years in an at-home office, J.C. Sweet & Co., a website design company, moved to larger quarters and increased its staff from two to eight.

“We outgrew the home office. Things got too busy,” said Jenny Crawford, founder of the company.

The company plans a formal ribbon-cutting on Oct. 18 at its new quarters at 1 Lake Hill Road in Ballston Lake.

Five people work  in the office and three more work off-site.

The company builds websites and helps to manage them. It also helps business owners come up with effective strategies to use social media to promote their businesses and trains business owners and their employees.

“We help people who are uncomfortable with technology, become comfortable,” Crawford said.

Training and education are a large part of J.C.Sweet’s business. Crawford, who trained to become an elementary school teacher,  enjoys the training and teaching role. She provides internet-related training at state Small Business Development Centers, real estate companies, the Financial Planners Association, Chamber of Commerce programs for new businesses and similar venues.