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Jake Van Ness

2079 Articles

Heidi Owen West’s Retail Outlets Are About To Expand With A New Store In Albany

Posted onOctober 15, 2024
Heidi Owen West is in the process of opening a second Union Hall Supply Company.
Courtesy of Heidi Owen West

By Jill Nagy

Heidi Owen West’s entrepreneurial spirit manifested itself early. 

At 16, she began working at concessions at the Saratoga Performing Arts Center, and “I loved it…loved working with people,” she said. 

She continued at SPAC through high school and college. Also, while still in high school, she worked at Filene’s department store in Albany. When she was in college, she worked with her mother,  Kay Owen, herself a serial entrepreneur, at her mother’s business, Indulgence Cafe and Bakery.

Owen West describes her mother as an “entrepreneur at heart” who left a state job to open the cafe and bakery. She sees a “lineage of entrepreneurial spirit” running through her family.

Mother and daughter abandoned the bakery and cafe in the late 1990s to open Lifestyles of Saratoga, a women’s apparel store at 436 Broadway. The store, according to Owen West, offers a “curated selection” of sustainable women’s brands, the best known of which is Eileen Fisher. The store carries several small batch brands and tries to meet the needs of women of all body types and sizes and offers a broad selection price-wise, Owen West noted.

As Lifestyles began bursting its seams, the space next door became available and Caroline and Main was born, a shop catering to a somewhat younger and more contemporary clientele. She begun designing some of her own products, working with local designers, and bringing in local bands of items like jewelry and candles. 

Meanwhile, a seating area at Lifestyles began filling up with men, West recalls. 

“They wanted their own space,” she said. 

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CFO+ Provides A Number Of Key Business Services To A Wide Variety Of Clients

Posted onOctober 15, 2024
Sabrina Houser is the owner of Capital CFO+ in Saratoga Springs.
Courtesy of Capital CFO+

By Christine Graf

After two decades of working in the non-profit sector, Schenectady native Sabrina Houser established Capital CFO+ in 2017. The Saratoga Springs-based company provides business management solutions to companies and non-profits of all sizes. 

“We focus on five key areas–accounting, marketing, administrative services, business management services, and non-profit management services,” said Houser. “Our services include human resources, payroll, recruitment, grant writing, and leadership training.” 

Prior to opening her own company, Houser was the CEO and CFO of Big Brothers Big Sisters of the Capital Region. It was while working there that she came up with the idea of opening her own business. 

During the past seven years, Capital CFO+ has experienced rapid growth. Houser now has 40 employees, all of whom work remotely as well as on-site with clients. Her staff includes five directors, each director responsible for one of the five services the company offers. 

According to Houser, Capital CFO+ has a diverse client base, one that is split equally between companies and non-profits.

“Our clients include doctors, lawyers, construction companies, and property management companies. On the non-profit side, we have youth organizations, historic organizations, and foundations. We also have a couple of universities that partner with us for their foundations.”

Each one of the company’s clients has unique needs, enlisting Capital CFO+ for as many or as few hours as necessary. 

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Shipology Provides An Invaluable Link Between Entrepreneurs And Their Clients

Posted onOctober 15, 2024October 28, 2024
Shipology partners with e-commerce entrepreneurs to provide warehousing and shipping services designed to ensure optimum coordination with their clients.
Courtesy of Shipology

By Ann Donnelly

Shipology, a woman-owned fulfillment center, is making waves in the e-commerce industry by providing essential logistics services to small businesses. 

Founded in 2020, Shipology offers a range of services, including warehousing, inventory management, and shipping, to help entrepreneurs streamline their operations and focus on growing their businesses.

The idea for Shipology was born from the founders’ own experiences running e-commerce businesses. Keri Wytrwal, who was working as a marketing professional, started Wetplants.com to sell high-quality aquatic plants online from her home. After encountering significant challenges with shipping time frames and costs, she reached out to friend Amanda Schermerhorn, who was working as a director of operations for an e-commerce company. According to Wytrwal, “I went to Amanda’s house in tears because over 40 percent of my orders one week arrived dead because they took over two weeks to ship to clients.”

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Every Penny Bookkeeping Provides A Suite Of Services To Help Its Clients Succeed

Posted onOctober 15, 2024
A variety of services are offered by Lourene Bouffard through Every Penny Bookkeeping.
Courtesy of Every Penny Bookkeeping

By Ann Donnelly

Lourene Bouffard, the founder of Every Penny Bookkeeping & Business Services, is a passionate entrepreneur on a mission to empower business owners with financial clarity and confidence. With decades of experience, Bouffard offers a unique blend of expertise beyond traditional bookkeeping.

“I’ve found that bookkeeping is the starting point, but we do much more than bookkeeping. When you delve into the numbers, you gain a deeper understanding of the business,” Bouffard explained.

Bouffard’s journey began with a desire to become a CPA. However, after witnessing the struggles of small business owners firsthand, she made a bold decision. 

“After about 20 years or so working in different industries and having various roles in management, payroll, and business advising, I decided that I wanted to go off on my own and do more for businesses that are struggling.”

She realized many businesses lacked the foundational knowledge and systems to achieve financial stability and growth. Seeing this frustration fueled her desire to help bridge this gap and allow business owners to take control of their finances. 

“There are so many people who have great business ideas, but they are not sure how to run a business, don’t know how to watch their finances, don’t know what they’re looking for, don’t have the right processes, or the right people needed for their business to succeed financially,” she said.

Every Penny Bookkeeping provides a comprehensive suite of services to meet each client’s needs, including Bookkeeping & Accounting, Business Consulting & Coaching, Financial Analysis & Forecasting, Diagnostic Reviews, Software Training, Payroll Services, and Debt Counseling. 

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Boylegroup Works With Furniture Purveyors And End-Users To Ensure Mutual Satisfaction

Posted onOctober 15, 2024
Account Manager Jill Jones helps streamline the office furniture acquisition process.
Saratoga Business Journal photo

By Christine Graf

Ballston Spa-based Boylegroup represents manufacturers in the commercial furniture industry, serving the Capital Region, Central, and Western New York.  The company acts as a link between furniture manufacturers, commercial furniture dealers, and end-user customers. Their diverse customer base includes universities, businesses, and hospitals. 

Among the manufacturers represented by Boylegroup are OFS, a manufacturer of office furniture; Carolina, a manufacturer of furniture for healthcare applications; and Vondom, a manufacturer of outdoor furniture. 

“We have furniture dealers throughout the state, and we act as the middle man between the dealer and the manufacturer. We are the local arm for the manufacturer,” said Boylegroup Account Manager Jill Jones. “We help customers with anything that they need help with when placing their order for the furniture. We show them samples of our products and give them quotes and pricing along with drawings and layouts. And, if they have a warranty claim, we would help them with that.”

According to Jones, Boylegroup works extensively with architects and designers throughout the state. “We have a designer on staff, and they contact her when they are working on a project and want to use our furniture within their project. They would send the layouts to her and then she works with them to choose products to fit the space and the design.”

Boylegroup’s designer, Natali Cobb, also works with individual clients, assisting with space planning, material and finish selection, and furniture specification and design.

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Saratoga Springs Boasts The Lowest Office Vacancy Rate In The Capital District

Posted onOctober 15, 2024

By Paul Post

“Saratoga is a uniquely vibrant county in upstate New York There’s just no other way to look at it.”

That, in a few words, sums up the continued strong demand for Saratoga County office space as firms large and small are attracted to the area’s healthy business climate and attractive quality of life that helps bring top-level talent to the region.

“We just released our first half report,” said Associated Broker Tom Savino, of CBRE Upstate. “Firms want to have a presence in downtown Saratoga because they can use it as a recruiting tool for people from outside the area. In Clifton Park we’re back to pre-COVID levels in terms of activity. There was a fair amount of empty space, some of which was left behind by healthcare consolidation. Then a large building was donated to the school district, which took that off the market. “Tenants coming back had to go somewhere, so space that had been empty for a while is now beginning to fill up,” he said. “It’s across the board. I’ve dealt with attorneys, engineering firms, a variety of things. There’s no specific industry that gobbles up the space.”

Demand is strong from both existing firms seeking to expand and small start-ups in search of a place to launch and grow their business.

“It’s a combination of both,” Savino said.

CBRE is the largest commercial brokerage firm in the country.

In 1998 Robert Cohn Associates, the largest commercial brokerage firm in the Capital District market at the time, became a partner office of CBRE.

Ownership remained local.

In April 2023 CBRE-Albany combined with the CBRE offices in Buffalo, Rochester and Syracuse to become one entity, CBRE Upstate. It handles sales and leasing for all types of commercial real estate from industrial to multi-family.

The new report says Saratoga Springs has the lowest office space vacancy of any city in the Greater Capital Region including Glens Falls, Albany, Schenectady and Troy. And it by far continues to demand the highest lease rate, about $27 per square foot, despite a nearly $2-per-square foot decline from the first half of 2023.

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The ‘Real Estate Owned’ Segment Of The Industry Is Increasing In The Capital District

Posted onOctober 15, 2024
Tom Trevett has extensive experience with REO (real estate owned) properties.
Saratoga Business Journal photo

By Christine Graf

During his 37-year career in real estate, Ballston Spa real estate agent Tom Trevett has worked extensively in the REO (real estate owned) sector of the industry. REO refers to property that has been foreclosed upon and is owned by a bank or other lender.

“I own a full-service real estate company serving commercial, residential, and new construction, but I seem to have found a niche in REO–real estate owned by banks and corporate entities like hedge funds and trusts,” said Trevett, an approved REO broker who works in nine counties throughout the region. 

For the companies he represents—companies whose names he prefers not to disclose–Trevett works as the listing broker, a job he described as labor intensive.

“Corporate companies and hedge funds demand a lot from you as far as servicing their properties–weekly inspections, monthly status reports, and broker price opinions every ninety days,” he said.

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Mama’s Pho House Is The Culmination Of A Long-Held Dream Of Vietnamese Emigre

Posted onOctober 15, 2024
Nga Thi Nguyen prepares authentic Vietnamese cuisine at Mama’s Pho House with the help of her husband, Ha Van Doan.
Saratoga Business Journal photo

By Susan Elise Campbell

An authentic Vietnamese restaurant, Mama’s Pho House, has come to Malta. Mama is Nga Nguyen ( “Graceful Win”), whose first restaurant fulfills a lifetime dream.

Pho is the brothy noodle dish that has gained popularity everywhere. Already customers are coming up from Albany and down from Lake George and Montreal to visit her restaurant since the September 10th opening, Nga said.

“There has been no Vietnamese restaurant past Northway Exit 9,” she said. “Malta is a good location and I love it here.”

When Nga cooks, her dishes link her love of food, family, and her youth during the Vietnam war years. 

“Pho is an international dish, like a meatball, and everybody loves it,” she said. “It contains fresh protein and spices and herbs like anise, clove, ginger, Thai basil and cilantro.” 

“Pho helps you sleep well and warm up and feel good,” she said.

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Husband-And-Wife Veterinary Team Will Soon Move Practice To State-Of-The Art Facility

Posted onOctober 15, 2024
Drs. Nick and Jill Outterson, owners of the Moreau Animal Clinic, will be relocating to a state-of-the-art facility within a few months.
Saratoga Business Journal photo

By Susan Elise Campbell

Moreau Animal Clinic is within months of relocating to a new facility designed by Nick and Jill Outterson, the husband and wife veterinarians who purchased the practice in August 2018.

“After being in a general veterinary practice and Nick in emergency medicine, we were looking forward to the next step, and practice ownership was next on the list,” Dr. Jill said. 

Moreau Animal Clinic had been a single-doctor practice for 50 years when the Outtersons relocated from Albany to take it over, she said. 

In the years that followed, it became more of a challenge with two practitioners working out of a clinic that had been set up to accommodate only one, they said.

“With two of us, we have grown the practice quite a bit and have also added a full-time associate who we have been mentoring the past three years,” said Dr. Jill. 

Read More

Seasoned Legal Professional Specializes In Family Law And Divorce Mediation

Posted onOctober 15, 2024
With 30 years of experience in various aspects of the law, Debra Whitson now practices family law and divorce mediation.
Courtesy of Whitson Law

By Jill Nagy

Saratoga attorney Debra Whitson is on a mission to keep divorce clients out of court. She advocates and if possible practices collaborative divorce or mediated divorce, processes that empower the parties to resolve issues such as property division and child custody without litigation.

She explained that the parties can resolve the issues between themselves before consulting attorneys. She calls that do-it-yourself divorce. If that fails, they can bring in a neutral third party to mediate. The mediator can keep the conversation going and help the parties work things out. In mediation, each party is usually represented by an attorney. In a collaborative divorce, the parties are joined at the table by experts to assist with issues of property valuation, child welfare, and others. A divorce coach heads the team. A litigated divorce “is the last stop on the train,” said Whitson.

Resolving issues at the courthouse, that last stop, can be heart wrenching, especially for children, Whitson argues. It is also costly. Legal fees for a litigated divorce can reach $100,000 or more; the total cost, to both parties, for a collaborative divorce typically ranges from $10,000 to $15,000. The reduction in emotional cost, may be even greater.

Read More

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