By Jennifer Farnsworth
It has been a little over a month since LayerEight, formerly PrimeLink Managed Services division, has reintroduced itself to the business community as a new subsidiary of the 118-year -old Champlain Telephone Co.
In keeping with the telephone company philosophy, LayerEight officials said it will focus on personalized customer service by specializing in IT, cybersecurity and construction services for telecommunications infrastructure.
The company is based out of Plattsburgh, however Vicki A. Marking, its sales and marketing director, said there are a number of well established clients as far reaching as Saratoga County, with the ability to serve satellite offices across New York State.
“The demographic in the Glens Falls and Saratoga area really match with what we have in the Plattsburgh area. We have a sweet spot for certain size businesses who are looking for personalized, local IT support,” said Marking.
She said when the coronavirus first hit last March, business exploded for them in many ways that were initially unexpected. With so many people having to work from home, being able to set people up with networks for a “home office” became a growing demand.
They also were being sought out for their ability to provide IT cybersecurity.
“All of sudden our clients were finding themselves in an unplanned situation where they were having to connect to work servers, and having to think about confidentiality and security, and all from home,” said Marking.
Marking said they have independent contractors that they work with around the area, so service is available quickly to those businesses who need it. She said one of the most important factors that sets them apart is the amount of time and attention they put into their clients when developing a tailored IT plan that works for them.
“We put the time in the front end to develop a plan that works for our customers and we can adjust that as needed, say if their business should grow. We then offer them a set monthly fee which gives them peace of mind to know that whether they call once or 100 times, they won’t be hit with additional costs. They know what to expect in terms of both quality service and cost,” said Marking.
She said building long term relationships with the businesses they service is key for success.
“When a business needs something and reaches out to us, we know who they are and we know what their needs are. It can be frustrating and time consuming to need customer service and not have the other person on the line know anything about your business. Having that personalized and local service makes a difference,” said Marking.
The LayerEight website is www.thelayereight.com. For more information, contact them at 518-324-LYR8 or email firstname.lastname@example.org.
By Jennifer Farnsworth