By Jill Nagy
Saratoga’s Community Federal Credit Union has opened a new office in Ballston Spa and added new services, including a new mortgage service division.
The Ballston Spa office opened in February. The new branch is located at 444 Geyser Road, at the intersection of Geyser and Roland Street, in the center of the town of Milton.
The Geyser Road office is a full-service branch, including a drive-through window, a 24-hour ATM and an Interactive Teller Machine (ITM).
The new office is a single-story, red brick building with 2,500 square of space. Interior renovations were completed by Munter Enterprises Inc. of Middle Grove. Work began in December and was completed in February.
This is the credit union’s second location; the first is at 23 Division Street in Saratoga Springs.
The ITM is an enhanced ATM. On the system, a customer can get a staff person, live, on a video screen by pressing a “help” button. The ITM hours will be longer than regular branch hours, from 7 a.m. to 6 p.m. Monday to Friday and from 9 a.m. to 1 p.m. Saturdays.
While an ATM is intended for cash withdrawals, balance inquiries and transfers, customers can call up an ITM online teller for deposits, credit card payments, loan payments, as well as questions.
The new machine has not yet gotten much of a workout, according to Megan Armstrong, chief operations officer for the credit union, because “members are coming in the front door to see the new building and say hello.”
Through Saratoga Mortgage, a new service of the credit union, the new branch will focus on helping members with their mortgage needs. The new focus moves mortgage services from the back office to the forefront of the facility, according to Armstrong.
Patti Montgomery, a mortgage loan originator, heads the new division. She brings more than 15 years of experience in the field of mortgage financing.
Saratoga’s Community Federal Credit Union was created in 1945 by a group of Saratoga Springs educators. It provides a range of services including student loans, auto financing, and savings and retirement plans, in addition to the mortgage services.
The credit union can be accessed online at www.sartogafcu.org; the mortgage service website is www.saratogamortgage.org. The telephone is 518 583-2323.