2 reviews from our community
Absolutely the worst management. I needed ti get to Albany Airport by 4am. The driver arrived early—which was great—but immediately informed me that 1. He didn’t accept credit cards (no word about this when I made the reservation); 2. If I needed a receipt, he’d handwrite one from some generic receipts he’d picked up at Walmart (I am sure the IRS will love that!), and 3) I would be sharing the ride (the dispatcher told the driver I knew all about this and had agreed in advance, NOT TRUE!) In a world where COVID is still out there, who the hell puts strangers together in a cab without advance consent??
Then when I said I did not intend to pay full whack for a shared ride, the driver called the dispatcher who told me that was just the way it was, if I didn’t want to pay full, they’d drop me back at my hotel. As I was already running late (the second rider wasn’t scheduled for 15 minutes, which made me even later!), that wasn’t an option.
I made my flight but not without angst and stress. I can only again emphasize that you should not patronize this terrible company. I did tip the driver well, as this was not his fault, and my tip was both money and advice to find a better company to work for.
My boyfriend has had to use Saratoga Taxi thru Medicaid to go to a weekly procedure at Saratoga hospital. We have had to deal with a very rude and unprofessional dispatcher more then once. Wednesday, October 20th was beyond acceptable. Once again there was a mix up on the phone #. Even though Tuesday night a confirmation call was given to us on the new #,His old # was called to let us know the cab was out front. When we called to see where the cab was and why it was 15minutes late the dispatcher was very rude and said he didn't come out. So the driver left. We explained we didn't get a call and we live on the third floor, we didn't see him pulllup. She said she would resend a cab. My boyfriend went downstairs to wait. Once again no cab. Got a call from dispatch about 15 minutes later saying he wasn't there and that she was going to report him to medicaid. I will admit I lost it, this weekly appointments are necessary to keep him alive. This was not the first time she has been rude on the phone but this time was totally unacceptable. We are now looking for another cab company to bring him back and forth to his appointments. We will not ever use Saratoga Cab again. We have enough stress in our lives with his health to not have to worry about if he is going to have a ride to his weekly treatments. I will say we have never had any problems with the drivers themselves. Just one very nasty unprofessional dispatcher.