4 reviews from our community
My boyfriend has had to use Saratoga Taxi thru Medicaid to go to a weekly procedure at Saratoga hospital. We have had to deal with a very rude and unprofessional dispatcher more then once. Wednesday, October 20th was beyond acceptable. Once again there was a mix up on the phone #. Even though Tuesday night a confirmation call was given to us on the new #,His old # was called to let us know the cab was out front. When we called to see where the cab was and why it was 15minutes late the dispatcher was very rude and said he didn't come out. So the driver left. We explained we didn't get a call and we live on the third floor, we didn't see him pulllup. She said she would resend a cab. My boyfriend went downstairs to wait. Once again no cab. Got a call from dispatch about 15 minutes later saying he wasn't there and that she was going to report him to medicaid. I will admit I lost it, this weekly appointments are necessary to keep him alive. This was not the first time she has been rude on the phone but this time was totally unacceptable. We are now looking for another cab company to bring him back and forth to his appointments. We will not ever use Saratoga Cab again. We have enough stress in our lives with his health to not have to worry about if he is going to have a ride to his weekly treatments. I will say we have never had any problems with the drivers themselves. Just one very nasty unprofessional dispatcher.
As you would see in the comments, there are certain people you could tell hate their jobs because they take it out on you. This company is the worst! Dispatchers are very rude, but they are rude because they know they can be. Manager is never available to talk. Long story short just don’t contribute to their company. Don’t ride with them. It shouldn’t be even mentioned for a company to treat their customers with respect.
Always polite. Always timely. I think you have some uber drivers just bad mouthing them
Yes I took this cab and they tryed to charge me 10 for a 5 dollar ride this is highway robbery and they need to be stop make up prices as they go not good business at all would not recommend this company what so ever